Cayzen Special Earl Grey Loose Leaf Tea (Dokme Cay) 800 Gram

Free Delivery Over £60: Fill your basket to £60 or more and enjoy completely free shipping on your entire order.

Low Standard Rate: For orders under £60, a flat shipping fee of just £5.99 is applied at checkout.

Fast 1–3 Day Delivery: Once dispatched, our courier partners deliver your groceries to your door within 1 to 3 business days.

Nationwide Coverage: We ship to all households and business addresses across the entire UK (England, Wales, Scotland, and Northern Ireland).

Real-Time Tracking: You will receive a tracking link via email as soon as your order leaves our warehouse so you can monitor its journey.

Secure Packaging: Our dedicated logistics team carefully wraps all items—especially fragile glass jars—to prevent damage during transit.

Freshness Guaranteed: Perishable goods are packed safely with protective materials (and ice packs when necessary) to ensure they arrive fresh.

Flexible Delivery Windows: Courier deliveries typically take place between 8:00 AM and 6:00 PM on standard working days.

Missed Deliveries: If you are not home, the courier will leave a card or update your tracking link with simple rescheduling or local collection options.

Dedicated Support: If an item arrives damaged or your delivery is delayed, our support team is ready to resolve it quickly.

For more info please visit our Shipping Policy page.

Damaged or Missing Items: We gladly issue refunds if your goods arrive damaged, misplaced, or missing from your order.

3-Day Photo Window: To claim a refund for damaged or incorrect items, simply email us a photo of the products within 3 days of delivery.

Goodwill Return Exception: Because we sell food, items can only be returned if unopened/unconsumed, or if they arrive with incorrect weight, different content than advertised, or are past their expiration date.

Frozen Food Care: Frozen items are safely shipped in insulated aluminum thermal bags with ice packs to maintain cold temperatures for up to 48 hours.

Frozen Food Notice: Because the courier cold chain can occasionally be disrupted, do not re-freeze items once received; please consume them within 3 days.

Hygiene & Safety Exceptions: For safety reasons, we cannot accept returns or mind-change refunds on Chilled/Frozen products, Baby Food, and Baby Milk unless they are faulty.

14-Day Online Cancellation: For non-perishable goods, you have the statutory right to cancel your online order and return items within 14 days of receipt.

Return Requirements: Cancelled non-perishable items must be returned to us by mail in their original packaging and must not be unreasonably handled or damaged.

Delivery Cost Reimbursements: If you cancel a valid non-perishable order, we will refund the cost of the products plus our standard shipping delivery fee.

Fast Refunds: Once your returned items are safely received back at our facility, your refund will be processed to your original payment method within 14 days.

Freshness & Quality Guarantee: We warrant that all grocery items leave our warehouse in premium, satisfactory condition, fit for consumption, and exactly as described on our website.

Shelf-Life Assurance: We guarantee that all ambient (shelf-stable) products will arrive with a reasonable expiration date, giving you ample time to enjoy them.

Perishable Quality Promise: Due to the nature of chilled and frozen goods, our quality guarantee on these items is valid immediately upon delivery. Please inspect them right away.

Defective or Faulty Products: If any product fails to meet satisfactory quality standards (e.g., broken vacuum seals, spoiled packaging, or manufacturing defects), we will honor a replacement or refund under your UK consumer rights.

Manufacturer Warranties: For any non-food items or small kitchen/household accessories sold on our site, any formal manufacturer warranties included in the packaging are fully passed on to you.

Exclusion for Improper Storage: Our quality guarantee does not cover items that spoil due to improper storage after delivery (e.g., leaving frozen food at room temperature or failing to refrigerate chilled items).

Exclusion for Taste Preferences: Because taste is subjective, our warranty covers product defects, incorrect items, or safety issues, but cannot cover personal taste preferences or accidental customer damage.

Prompt Issue Reporting: To claim under our quality guarantee, please report any product faults, damages, or expiry issues to our customer service team within 3 days of receiving your package.

Proof of Issue: For quick processing of quality claims, please retain the product and packaging, and provide clear photos of the defect or the batch/expiry details when contacting us.

Your Statutory Rights: This quality guarantee is in addition to, and does not affect, your legal rights under UK Consumer Contracts Regulations and the Consumer Rights Act.